Privacy Policy | Calm Flex Commerce

This policy describes what happens to information when you use calmflexcommerce.com.

Overview

This Privacy Policy explains what information Calm Flex Commerce FZCO (“Calm Flex Commerce”, “we”, “us”) may collect when you visit calmflexcommerce.com, how that information is used, and how you can contact us about it.

We have written it in plain language and kept it limited to what this website actually does today. If our website changes, this policy will be updated.

Who we are

Calm Flex Commerce FZCO is an e-commerce company registered in the United Arab Emirates. We are responsible for the information handled through this website. You can reach us at hello@calmflexcommerce.com.

Information we may collect

Information you provide voluntarily. If you email us, we receive your email address, your name if you include it, and whatever you choose to write in your message. We do not operate a contact form, an account system or a newsletter sign-up on this website.

Basic technical information. Like most websites, requests to this site are handled by our hosting provider, which may automatically log technical details such as IP address, browser type, device type, referring page and the time of the request. This is standard server activity used for delivering the site securely and reliably.

We do not ask for or collect payment details, identity documents, health information or any special categories of personal data through this website.

How we use information

To respond to enquiries you send us by email.
To operate, secure and maintain this website.
To understand basic, aggregated traffic patterns if and when analytics are enabled.
To comply with legal obligations that apply to us.

We do not sell your information, and we do not use it for advertising or profiling.

Cookies

This website does not set advertising, tracking or profiling cookies. It also does not use a cookie-based analytics tool at present.

Our hosting and security provider may set strictly necessary cookies or similar identifiers to route traffic and protect the site from abuse. If we introduce analytics or other optional cookies in future, we will update this policy and, where required, ask for your consent first.

Third-party service providers

We rely on a small number of service providers to run this website and our email:

A website hosting and content delivery provider, which serves the pages you request and protects the site from malicious traffic.
A domain and email provider, which handles messages sent to our company address.
A domain registrar.

These providers process information on our behalf in order to deliver their service. If we add analytics or e-commerce services in future, this section will be updated to name the categories of provider involved.

Payments

Purchasing is not currently available through this website and we do not collect or process payment information here. If we introduce checkout functionality in future, payments will be handled by an established payment provider, the relevant terms will be disclosed before purchase, and this policy will be updated to reflect it.

Data retention

Email correspondence is kept for as long as it is useful for the enquiry and for our ordinary business records, and is deleted when it is no longer needed. Server logs held by our hosting provider are retained for a short period in line with that provider’s standard practice.

Data security

This website is served over an encrypted HTTPS connection. We use reputable service providers and limit access to enquiry email to the people who need it. No method of transmission or storage is completely secure, so please do not send confidential or sensitive information to us by email.

Your choices and rights

Depending on where you live, local data protection law may give you rights over information about you, such as the right to ask what we hold, to ask for a correction, or to ask us to delete it.

You are welcome to make any such request by emailing hello@calmflexcommerce.com. We will respond to reasonable requests and will tell you if there is a legal reason we cannot act on one. Because this website collects very little, in most cases the only information we hold about a visitor is the email correspondence they have sent us.

Children

This website is intended for adults and is not directed at children. We do not knowingly collect information from children.

Changes to this policy

We may update this policy as the website develops, for example if we introduce analytics or begin selling digital products. The date at the top of this page shows when it was last revised.

Contact

Questions about this policy can be sent to hello@calmflexcommerce.com.

Calm Flex Commerce FZCO, United Arab Emirates.