Refund Policy

Calm Flex Commerce publishes digital products delivered by download. This page explains when we refund or replace them, and how to ask.

Purchase availability

We publish this policy so that it is clear in advance how refunds are handled if and when a purchase is made.

What we sell

Our products are digital files. The Better Sleep Guide is a 28-page PDF. Nothing is posted and there is no physical item.

Each product page shows the price, the format and what is included. If online purchasing is introduced, how the file is delivered will also be shown before any purchase is completed.

When we will refund or replace

Where a purchase has been made, we will replace the file, or refund you in full, in any of these situations:

• The download does not work, or the file is corrupted and we cannot supply a working copy.
• You were charged more than once for the same order, or charged in error.
• The product is materially different from what the product page described.
• You paid for a product and did not receive it.

In most cases a working file is what people actually want, so we will normally offer that first. You will not be obliged to accept a replacement instead of a refund where one of the situations above applies.

Change of mind

Digital products are different from physical ones: once a file has been downloaded it cannot be returned, and we have no way to take it back. For that reason we will not offer refunds purely for change of mind once a guide has been downloaded.

If you have bought a product but have not yet downloaded it, tell us before you do and we will cancel the order and refund you.

This is why each product page describes the contents in detail and shows sample pages from the guide itself. If anything is unclear, please ask us first.

Your rights under law

Nothing in this policy limits any right you have under the law that applies to you. Consumer law in some countries gives buyers of digital content particular cancellation or refund rights, and where such a right applies to your purchase, it applies regardless of what this page says.

If you believe you have a right to a refund that this policy does not cover, tell us and we will honour it where the law requires.

How to request a refund or get help

Email hello@calmflexcommerce.com. Where a purchase has been made, it helps if you include:

• The email address used to buy the product.
• The approximate date of the purchase.
• Which product it was.
• What went wrong, in as much or as little detail as you like.

Approved refunds will be returned to the original payment method. How long the money takes to appear after that depends on your bank or payment provider rather than on us.

We will not charge a fee for processing a refund.

Keeping this page accurate

If the way our products are sold changes, this page will be updated at the same time so that the published policy always matches what is actually being sold and how it is delivered. The date at the top of this page shows when it was last revised.

Contact

Questions about this policy can be sent to hello@calmflexcommerce.com.

Calm Flex Commerce FZCO, United Arab Emirates.